Cisco uccx 11.5 nfr1/29/2023 More details about the same is in the compatibility matrix which is updated real-time. If you are not in any of the above versions, you first need to upgrade to the versions mentioned above and then stage an upgrade to 11.5 version. UCCX supports these upgrade paths for 11.5 release: UCCX has evolved from a product to a solution along with the integration of SocialMiner for Chat/Email, MediaSense for Recording, co-resident Finesse as the Agent Desktop Solution. With the introduction of this version, there are a lot of new features, bug fixes and serviceability improvements. UCCX version 11.5 is due to be released soon. This document provides a sneak peek into the upgrade paths, design and the new features embedded into the Cisco Unified Contact Center Express (UCCX) version 11.5 release.įurther information is documented on the Release Notes (RN), Solution Reference Network Design (SRND) guide and the Administration guides.
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